FAQ

Q: How are the products made?

Our products are designed by us and made using high technology 3D printers, all of our products are made using PLA, a biosourced and recyclable material.

 

Q: Will I need glue for products that come in multiple parts?

A small gap between the two parts is normal. You will only need to glue together a cave if you are using very fine powder substrate. If you use regular aquarium sand or aqua soil, the substrate will not get through the gap.

 

Q: How long does shipping take?

Every item is made to order, they are shipped 1 - 2 days after the order is made.

France: 3 - 6 days.

EU: 4 - 7 days. (Excluding Spain and Italy: 6 - 12 days.)

UK: 5 -  7 days.

North America: 5 - 10 days.

Asia: 12 - 30 days.

Australia and New Zealand: 12 - 20 days.

 

Q: Can I cancel my order?

Of course, cancellations are accepted. They are no longer possible once the package is dispatched.

 

Q: Can I return my order?

Inside the EU: Returns are accepted 14 days after the package is received, the customer is responsible for the shipping fees.

Outside the EU: Returns are not accepted. To make sure you find the right product please check the dimensions at the end of every product description.